Help Center

Frequently Asked Questions

General Questions

Where Are You Located?

Are Free items Really Free? What's The Catch?

I Am Missing Some Products From My Order!

How Do I Use A Discount Code?

Do You Provide A Tracking Number?

If I Have A Question, How Do I Contact You?

How Often Are New Products Available On Gate212.com?

Shipping

Do You Provide A Tracking Number?

How Fast Do You Ship My Order?

When Will My Order Be Delivered?

My Tracking Hasn't Updated In A While. What's Happening?

How Much Is Shipping?

I have entered an incorrect address. What can I do?

I Still Haven't Received My Order. Can I Get A Refund?

Money Back Guarantee

Do You Offer A Money Back Guarantee?

How do I get a Refund/Exchange?

Can I cancel my order?

Payments

What Forms of Payments Are Accepted on Gate212.com?

Who Stores My Credit Card Information, If Any?

Is Gate212.com Really Safe?

How Do We Protect Your Safety?